According to the Act on Consumer Rights, you have the right to cancel your purchase without giving any reason within 14 days from the date of receipt of the package.
Only the consumer has the right of withdrawal, according to Article 22 of the Civil Code, a natural person who performs a legal action not directly related to his business or professional activity is considered a consumer.
This law does not apply to persons making purchases in connection with their business activity, e.g. for a company.
You may exercise this right if you submit a written declaration of withdrawal within the above period. When writing such a statement, you can use the template available on our website or on the Internet. In order to meet the withdrawal deadline, it is sufficient to send the notice of withdrawal in paper or electronic form by post.
The returned product should be sent within 14 days from the date of purchase to the company address:
MasterWeld Sp.z o.o
Adres: Kapitałowa 4
35-213 Rzeszów Polska
The cost of the return shipment shall be borne by the buyer.
The right of withdrawal does not allow for free use of the product. According to the regulations, if the product has been used in more quantity than necessary to determine its functionality, the seller has the right to charge the buyer with the costs of reducing its value.
You must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or e-mail) or use the withdrawal form provided on the website or download an example on the Internet. In order to comply with the withdrawal deadline, it is sufficient for you to send us the information concerning the exercise of this right of withdrawal before the withdrawal period has expired.
In the case of withdrawal from the contract, the Customer shall bear the direct cost of sending back the goods and shall receive a refund of the expenses incurred for the goods themselves and their shipment.
The refund shall be made within the statutory period of 14 days of receipt of the statement of withdrawal from the contract. In addition, we reserve the right to withhold the refund until the goods are received.